@keyframes fadeUp{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideRight{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}@keyframes slideDown{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:translateY(0)}}@keyframes cardIn{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}@keyframes logIn{0%{opacity:0;transform:translate(-10px)}to{opacity:1;transform:translate(0)}}@keyframes shimmer{0%{background-position:-400px 0}to{background-position:400px 0}}@keyframes spin{to{transform:rotate(360deg)}}@keyframes pulse{0%,to{transform:scale(1)}50%{transform:scale(1.15)}}@keyframes modalIn{0%{opacity:0;transform:translateY(20px) scale(.96)}to{opacity:1;transform:translateY(0) scale(1)}}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--font: "Outfit", sans-serif;--mono: "JetBrains Mono", monospace;--bg-app: #EFEDE8;--bg-surface: #FFFFFF;--bg-surface2: #F7F6F3;--bg-hover: #F2F1EE;--bg-active: #EEEDFE;--accent: #5B4FE8;--accent-h: #4A3FD4;--accent-soft: #EEEDFE;--accent-text: #3C3489;--text-1: #111110;--text-2: #5C5B57;--text-3: #A8A7A2;--border: rgba(0,0,0,.07);--border-med: rgba(0,0,0,.11);--dot-active: #4A8F1F;--dot-break: #C47D10;--dot-offline: #909090;--chip-call-bg: #E6F1FB;--chip-call-text: #0C447C;--chip-email-bg: #EEEDFE;--chip-email-text: #3C3489;--chip-chat-bg: #E1F5EE;--chip-chat-text: #085041;--chip-tag-bg: #F1EFE8;--chip-tag-text: #5C5B57;--chip-high-bg: #FCEBEB;--chip-high-text: #791F1F;--priority-high: #E24B4A;--sidebar-w: 248px;--topbar-h: 60px;--filter-h: 52px;--radius: 10px;--radius-sm: 6px;--ease-spring: cubic-bezier(.34, 1.56, .64, 1);--ease-out: cubic-bezier(.22, 1, .36, 1);--t: .15s;--t-slow: .3s}[data-theme=dark]{--bg-app: #0B0D14;--bg-surface: #12151F;--bg-surface2: #181B26;--bg-hover: #1E2130;--bg-active: #1C1A38;--accent: #7B72F0;--accent-h: #8E87F5;--accent-soft: #1C1A38;--accent-text: #AFA9EC;--text-1: #EDECE7;--text-2: #848380;--text-3: #3E3D3A;--border: rgba(255,255,255,.07);--border-med: rgba(255,255,255,.11);--dot-active: #6DBF2E;--dot-break: #E09020;--dot-offline: #606060;--chip-call-bg: #0C1A2E;--chip-call-text: #85B7EB;--chip-email-bg: #1C1A38;--chip-email-text: #AFA9EC;--chip-chat-bg: #0A1E18;--chip-chat-text: #5DCAA5;--chip-tag-bg: #1E1D1A;--chip-tag-text: #848380;--chip-high-bg: #2A1212;--chip-high-text: #F09595;--priority-high: #C03838}html,body,#root{height:100%;background:var(--bg-app);font-family:var(--font);color:var(--text-1);transition:background var(--t-slow),color var(--t-slow);-webkit-font-smoothing:antialiased}button{font-family:var(--font);cursor:pointer;border:none;background:none;outline:none}button:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:4px}.app-shell{display:flex;height:100vh;overflow:hidden;animation:fadeIn .2s ease both}.sidebar{width:var(--sidebar-w);min-width:var(--sidebar-w);background:var(--bg-surface);border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden;transition:background var(--t-slow),border-color var(--t-slow)}.sidebar-logo{display:flex;align-items:center;gap:10px;padding:0 20px;height:var(--topbar-h);min-height:var(--topbar-h);flex-shrink:0;border-bottom:1px solid var(--border);transition:border-color var(--t-slow);animation:fadeIn .3s var(--ease-out) both}.logo-mark{width:26px;height:26px;border-radius:7px;background:var(--accent);flex-shrink:0;position:relative;transition:background var(--t-slow),transform var(--t) var(--ease-spring)}.logo-mark:hover{transform:rotate(-6deg) scale(1.08)}.logo-mark:after{content:"";position:absolute;top:5px;right:5px;bottom:5px;left:5px;border-radius:3px;border:2px solid rgba(255,255,255,.7)}.logo-text{font-size:15px;font-weight:600;color:var(--text-1);letter-spacing:-.3px;transition:color var(--t-slow)}.logo-thin{font-weight:300}.sidebar-nav{padding:18px 12px 0;flex:1;display:flex;flex-direction:column;gap:3px}.nav-section-label{font-size:10px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--text-3);padding:0 10px 10px;transition:color var(--t-slow);animation:fadeIn .4s ease .1s both}.nav-item{display:flex;align-items:center;justify-content:space-between;padding:10px 12px;border-radius:var(--radius-sm);font-size:13.5px;font-weight:400;color:var(--text-2);width:100%;position:relative;transition:background var(--t),color var(--t),transform .12s var(--ease-spring);animation:fadeUp .35s var(--ease-out) both}.nav-item:nth-child(2){animation-delay:.05s}.nav-item:nth-child(3){animation-delay:.1s}.nav-item:nth-child(4){animation-delay:.15s}.nav-item:nth-child(5){animation-delay:.2s}.nav-item:hover{background:var(--bg-hover);color:var(--text-1);transform:translate(2px)}.nav-item.active{background:var(--accent-soft);color:var(--accent);font-weight:500;border-left:2px solid var(--accent)}.nav-item.active:hover{transform:none}.nav-item-left{display:flex;align-items:center;gap:9px}.nav-icon{display:flex;align-items:center;opacity:.7;transition:opacity var(--t),transform var(--t) var(--ease-spring)}.nav-item:hover .nav-icon{opacity:1;transform:scale(1.1)}.nav-item.active .nav-icon{opacity:1}.nav-badge{font-size:11px;font-weight:600;padding:1px 7px;border-radius:20px;font-family:var(--mono);transition:background var(--t-slow),color var(--t-slow),transform .2s var(--ease-spring)}.badge-assigned{background:var(--accent-soft);color:var(--accent-text)}.badge-escalated{background:var(--chip-high-bg);color:var(--chip-high-text)}.badge-needinfo{background:var(--chip-call-bg);color:var(--chip-call-text)}.badge-resolved{background:var(--chip-chat-bg);color:var(--chip-chat-text)}.sidebar-new-ticket{padding:8px 10px}.new-ticket-btn{display:flex;align-items:center;justify-content:center;gap:6px;width:100%;padding:8px;border-radius:var(--radius-sm);font-size:13px;font-weight:500;color:var(--accent);background:var(--accent-soft);border:1px solid color-mix(in srgb,var(--accent) 20%,transparent);transition:background var(--t),color var(--t),transform .15s var(--ease-spring)}.new-ticket-btn:hover{background:color-mix(in srgb,var(--accent) 15%,transparent);transform:translateY(-1px)}.new-ticket-btn:active{transform:scale(.97)}.sidebar-stats{padding:18px 20px 22px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:9px;transition:border-color var(--t-slow);animation:fadeIn .4s ease .25s both}.stats-label{font-size:10px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--text-3);margin-bottom:2px;transition:color var(--t-slow)}.stat-row{display:flex;justify-content:space-between;align-items:center}.stat-key{font-size:12.5px;color:var(--text-2);transition:color var(--t-slow)}.stat-val{font-size:12.5px;font-weight:500;color:var(--text-1);font-variant-numeric:tabular-nums;transition:color var(--t-slow)}.csat-good{color:#3b6d11}[data-theme=dark] .csat-good{color:#97c459}.main-area{flex:1;display:flex;flex-direction:column;overflow:hidden;min-width:0}.topbar{height:var(--topbar-h);background:var(--bg-surface);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 24px;flex-shrink:0;gap:20px;overflow:visible;transition:background var(--t-slow),border-color var(--t-slow);animation:fadeIn .3s ease both}.topbar-title{font-size:15px;font-weight:500;color:var(--text-1);letter-spacing:-.2px;transition:color var(--t-slow),opacity .2s ease;animation:fadeUp .25s var(--ease-out) both}.topbar-right{display:flex;align-items:center;gap:6px;overflow:visible;position:relative}.topbar-new-btn{padding:6px 14px;font-size:13px;border-radius:var(--radius-sm);width:auto}.icon-btn{width:32px;height:32px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;color:var(--text-2);transition:background var(--t),color var(--t),transform .15s var(--ease-spring)}.icon-btn:hover{background:var(--bg-hover);color:var(--text-1);transform:scale(1.08)}.icon-btn:active{transform:scale(.94)}.notif{position:relative}.notif-dot{position:absolute;top:7px;right:7px;width:6px;height:6px;border-radius:50%;background:#e24b4a;border:1.5px solid var(--bg-surface);transition:border-color var(--t-slow);animation:pulse 2s ease-in-out infinite}.status-pill{display:flex;align-items:center;gap:6px;padding:5px 10px 5px 8px;border-radius:20px;border:1px solid var(--border-med);font-size:12.5px;font-weight:500;color:var(--text-1);background:var(--bg-surface);transition:background var(--t),border-color var(--t),color var(--t-slow),transform .15s var(--ease-spring);white-space:nowrap}.status-pill:hover{background:var(--bg-hover);transform:translateY(-1px)}.status-pill:active{transform:scale(.97)}.status-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0;transition:background var(--t),box-shadow var(--t)}.dot-active{background:var(--dot-active);box-shadow:0 0 0 3px color-mix(in srgb,var(--dot-active) 20%,transparent)}.dot-break{background:var(--dot-break);box-shadow:0 0 0 3px color-mix(in srgb,var(--dot-break) 20%,transparent)}.dot-offline{background:var(--dot-offline)}.status-chevron{color:var(--text-3);display:flex;transition:transform .2s ease}.status-menu{position:absolute;top:calc(100% + 4px);right:0;left:auto;background:var(--bg-surface);border:1px solid var(--border-med);border-radius:var(--radius);overflow:hidden;z-index:9999;min-width:150px;box-shadow:0 8px 32px #00000024;transition:background var(--t-slow);animation:slideDown .18s var(--ease-out) both}.status-option{display:flex;align-items:center;gap:8px;width:100%;padding:8px 12px;font-size:12.5px;font-family:var(--font);color:var(--text-1);text-align:left;transition:background var(--t),color var(--t)}.status-option:hover{background:var(--bg-hover)}.status-option.active{background:var(--accent-soft);color:var(--accent);font-weight:500}.avatar{width:32px;height:32px;border-radius:50%;background:var(--accent-soft);color:var(--accent-text);display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:600;cursor:pointer;border:1.5px solid var(--accent);letter-spacing:.02em;flex-shrink:0;transition:background var(--t-slow),color var(--t-slow),border-color var(--t-slow),transform .15s var(--ease-spring)}.avatar:hover{transform:scale(1.08)}.theme-toggle{width:32px;height:32px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;color:var(--text-2);position:relative;overflow:hidden;transition:background var(--t),color var(--t)}.theme-toggle:hover{background:var(--bg-hover);color:var(--text-1)}.theme-icon{display:flex;align-items:center;position:absolute;transition:opacity .25s ease,transform .35s var(--ease-spring)}.theme-icon.visible{opacity:1;transform:rotate(0) scale(1)}.theme-icon.hidden{opacity:0;transform:rotate(60deg) scale(.4);pointer-events:none}.filter-bar{height:var(--filter-h);padding:0 20px;background:var(--bg-surface2);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:10px;flex-shrink:0;transition:background var(--t-slow),border-color var(--t-slow)}.filter-pills{display:flex;gap:6px;flex:1}.filter-pill{padding:5px 13px;border-radius:20px;font-size:12px;font-weight:400;color:var(--text-2);border:1px solid transparent;transition:background var(--t),color var(--t),border-color var(--t),transform .12s var(--ease-spring);white-space:nowrap}.filter-pill:hover{background:var(--bg-hover);color:var(--text-1);transform:translateY(-1px)}.filter-pill:active{transform:scale(.95)}.filter-pill.active{background:var(--accent-soft);color:var(--accent);font-weight:500;border-color:color-mix(in srgb,var(--accent) 20%,transparent)}.filter-count{font-size:12px;color:var(--text-3);white-space:nowrap;font-variant-numeric:tabular-nums;transition:color var(--t-slow)}.main-body{display:flex;flex:1;overflow:hidden;min-height:0;background:var(--bg-app)}.list-column{width:416px;min-width:360px;border-right:1px solid var(--border);overflow-y:auto;background:var(--bg-app);transition:border-color var(--t-slow),background var(--t-slow);scrollbar-width:thin;scrollbar-color:var(--border-med) transparent}.list-column::-webkit-scrollbar{width:4px}.list-column::-webkit-scrollbar-thumb{background:var(--border-med);border-radius:4px}.ticket-list{padding:14px;display:flex;flex-direction:column;gap:8px}.ticket-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;overflow:hidden;display:flex;animation:cardIn .35s var(--ease-out) both;animation-delay:calc(var(--i) * .05s);transition:border-color var(--t),background var(--t),transform .2s var(--ease-spring)}.ticket-card:hover{border-color:var(--border-med);transform:translateY(-2px)}.ticket-card:active{transform:translateY(0) scale(.99)}.ticket-card.selected{border-color:var(--accent);border-width:1.5px;background:var(--accent-soft);transform:translateY(-1px)}.tc-priority-bar{width:3px;flex-shrink:0;background:transparent;transition:background var(--t)}.ticket-card.priority-high .tc-priority-bar{background:var(--priority-high)}.tc-inner{padding:13px 15px 13px 13px;flex:1;min-width:0}.tc-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px}.tc-id{font-family:var(--mono);font-size:10.5px;color:var(--text-3);letter-spacing:.02em;transition:color var(--t-slow)}.tc-time{font-size:11px;color:var(--text-3);transition:color var(--t-slow)}.tc-subject{font-size:13px;font-weight:500;color:var(--text-1);margin-bottom:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;letter-spacing:-.1px;transition:color var(--t-slow)}.tc-preview{font-size:12px;color:var(--text-2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:11px;line-height:1.5;transition:color var(--t-slow)}.tc-issue-row{display:flex;align-items:center;gap:5px;margin-bottom:11px;overflow:hidden;flex-wrap:nowrap}.tc-issue-chip{font-size:10.5px;color:var(--text-2);background:var(--bg-surface2);border:1px solid var(--border);border-radius:4px;padding:1px 6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:120px;transition:background var(--t-slow),color var(--t-slow)}.tc-issue-chip-sec{color:var(--text-3)}.tc-issue-sep{font-size:10px;color:var(--text-3);flex-shrink:0}.tc-bottom{display:flex;align-items:center;gap:6px;overflow:hidden}.chip{font-size:11px;font-weight:500;padding:2px 7px;border-radius:20px;white-space:nowrap;flex-shrink:0;transition:background var(--t-slow),color var(--t-slow),transform .1s ease}.chip:active{transform:scale(.94)}.chip-call{background:var(--chip-call-bg);color:var(--chip-call-text)}.chip-email{background:var(--chip-email-bg);color:var(--chip-email-text)}.chip-chat{background:var(--chip-chat-bg);color:var(--chip-chat-text)}.chip-tag{background:var(--chip-tag-bg);color:var(--chip-tag-text)}.chip-high{background:var(--chip-high-bg);color:var(--chip-high-text)}.chip-sla-breached{background:#fef2f2;color:#dc2626;font-weight:600;animation:pulse-breach 1.5s ease-in-out infinite}.chip-sla-urgent{background:#fff7ed;color:#ea580c;font-weight:600}.chip-sla-warning{background:#fefce8;color:#ca8a04}@keyframes pulse-breach{0%,to{opacity:1}50%{opacity:.7}}.ticket-card.sla-breached{border-left:3px solid #dc2626}.ticket-card.sla-urgent{border-left:3px solid #ea580c}.ticket-card.sla-warning{border-left:3px solid #ca8a04}.tc-user{margin-left:auto;display:flex;align-items:center;gap:5px;flex-shrink:0}.user-initials{width:20px;height:20px;border-radius:50%;background:var(--accent-soft);color:var(--accent-text);font-size:9px;font-weight:600;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background var(--t-slow),color var(--t-slow)}.user-name{font-size:11px;color:var(--text-3);transition:color var(--t-slow)}.ticket-card-skeleton{height:108px;border-radius:var(--radius);background:linear-gradient(90deg,var(--bg-surface) 25%,var(--bg-hover) 50%,var(--bg-surface) 75%);background-size:800px 100%;animation:shimmer 1.4s infinite ease-in-out,cardIn .3s ease both;animation-delay:0s,calc(var(--i) * .05s)}.empty-queue{display:flex;flex-direction:column;align-items:center;padding:48px 24px;gap:8px;animation:fadeUp .3s var(--ease-out) both}.eq-icon{width:48px;height:48px;border-radius:12px;border:2px dashed var(--border-med);margin-bottom:8px;transition:border-color var(--t-slow)}.eq-title{font-size:14px;font-weight:500;color:var(--text-1);transition:color var(--t-slow)}.eq-sub{font-size:12.5px;color:var(--text-3);transition:color var(--t-slow)}.empty-state{display:flex;flex-direction:column;align-items:center;padding:32px 20px;gap:8px;color:var(--text-3);animation:fadeIn .25s ease both}.empty-state p{font-size:13px}.detail-column{flex:1;display:flex;align-items:stretch;justify-content:center;background:var(--bg-app);transition:background var(--t-slow);overflow:hidden}.detail-placeholder{display:flex;flex-direction:column;align-items:center;gap:10px;opacity:.4;animation:fadeUp .3s ease both}.detail-placeholder-icon{width:44px;height:44px;border-radius:12px;border:2px dashed var(--text-3);margin-bottom:4px}.detail-placeholder-title{font-size:14px;font-weight:500;color:var(--text-2)}.detail-placeholder-sub{font-size:12.5px;color:var(--text-3);text-align:center;max-width:200px;line-height:1.6}.detail-panel{display:flex;flex-direction:column;height:100%;width:100%;overflow:hidden;animation:fadeIn .2s ease both}.collision-warning{display:flex;align-items:center;gap:10px;padding:10px 16px;background:#fef3c7;border-bottom:1px solid #fbbf24;color:#92400e;font-size:13px;animation:slideDown .2s ease both;flex-shrink:0}.collision-warning svg{flex-shrink:0;color:#f59e0b}.collision-warning strong{font-weight:600}.detail-panel-content{display:flex;flex:1;overflow:hidden}.detail-left{flex:1;min-width:0;display:flex;flex-direction:column;border-right:1px solid var(--border);overflow:visible;transition:border-color var(--t-slow)}.detail-right{width:328px;min-width:300px;flex-shrink:0;overflow-y:scroll;padding:20px 18px;display:flex;flex-direction:column;gap:24px;background:var(--bg-surface);transition:background var(--t-slow);scrollbar-width:thin;scrollbar-color:var(--border-med) transparent}.customer-header{padding:18px 20px;border-bottom:1px solid var(--border);flex-shrink:0;background:var(--bg-surface);overflow:visible;transition:background var(--t-slow),border-color var(--t-slow);animation:fadeUp .2s var(--ease-out) both}.ch-row{display:flex;align-items:center;gap:12px;margin-bottom:10px}.ch-avatar{width:38px;height:38px;border-radius:50%;background:var(--accent-soft);color:var(--accent-text);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:600;flex-shrink:0;transition:background var(--t-slow),color var(--t-slow),transform .2s var(--ease-spring)}.ch-avatar:hover{transform:scale(1.08)}.ch-info{flex:1;min-width:0}.ch-name{font-size:14px;font-weight:500;color:var(--text-1);margin-bottom:3px;transition:color var(--t-slow)}.ch-meta{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.ch-meta-item{display:flex;align-items:center;gap:4px;font-size:11.5px;color:var(--text-2);transition:color var(--t-slow)}.ch-meta-item svg{opacity:.5}.ch-sep{color:var(--text-3);font-size:11px}.ch-right{display:flex;align-items:center;gap:6px;flex-shrink:0;flex-wrap:wrap;justify-content:flex-end;overflow:visible;position:relative}.ch-ticket-id{font-family:var(--mono);font-size:10.5px;color:var(--text-3);letter-spacing:.02em;transition:color var(--t-slow)}.ch-subject{font-size:13px;font-weight:500;color:var(--text-1);letter-spacing:-.1px;transition:color var(--t-slow),background var(--t);padding-left:48px;cursor:pointer;display:flex;align-items:center;gap:6px;padding-right:8px;border-radius:var(--radius-sm)}.ch-subject:hover{background:var(--bg-hover)}.ch-subject-edit-icon{opacity:0;color:var(--text-3);transition:opacity var(--t);flex-shrink:0}.ch-subject:hover .ch-subject-edit-icon{opacity:1}.ch-subject-edit{display:flex;align-items:center;gap:6px;padding-left:48px}.ch-subject-input{flex:1;padding:4px 8px;font-size:13px;font-weight:500;font-family:var(--font);color:var(--text-1);background:var(--bg-surface);border:1px solid var(--accent);border-radius:var(--radius-sm);outline:none;box-shadow:0 0 0 3px color-mix(in srgb,var(--accent) 12%,transparent)}.ch-subject-save{padding:4px 10px;font-size:12px;font-weight:600;color:#fff;background:var(--accent);border:none;border-radius:var(--radius-sm);cursor:pointer;transition:background var(--t)}.ch-subject-save:hover:not(:disabled){background:var(--accent-hover)}.ch-subject-save:disabled{opacity:.5;cursor:not-allowed}.status-wrap{position:relative;overflow:visible}.status-btn{display:flex;align-items:center;gap:4px;cursor:pointer;font-family:var(--font);font-size:11px;transition:opacity var(--t)}.status-btn:hover{opacity:.8}.detail-tabs{display:flex;padding:0 16px;border-bottom:1px solid var(--border);flex-shrink:0;background:var(--bg-surface2);transition:background var(--t-slow),border-color var(--t-slow);gap:4px}.detail-tab{display:flex;align-items:center;gap:7px;padding:12px 14px;font-size:12.5px;font-weight:400;color:var(--text-2);border-bottom:2px solid transparent;transition:color var(--t),border-color var(--t),transform .12s ease;white-space:nowrap;cursor:pointer;font-family:var(--font);background:none;border-top:none;border-left:none;border-right:none;margin-bottom:-1px}.detail-tab svg{opacity:.6;transition:opacity var(--t),transform .2s 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var(--ease-spring)}.ih-item:hover{transform:translateY(-1px);border-color:var(--border-med)}.ih-item-clickable{cursor:pointer}.ih-item-clickable:hover{border-color:var(--accent);background:var(--bg-surface)}.ih-item-clickable:active{transform:translateY(0)}.ih-top{display:flex;justify-content:space-between;margin-bottom:3px}.ih-subject{font-size:12.5px;font-weight:500;color:var(--text-1);margin-bottom:7px;transition:color var(--t-slow)}.ih-bottom{display:flex;gap:5px;align-items:center;flex-wrap:wrap}.ih-note{font-size:11px;color:var(--text-3);margin-top:8px;font-style:italic;transition:color var(--t-slow)}.ih-agent-badge{display:inline-flex;align-items:center;gap:4px;font-size:10.5px;color:var(--text-2);background:var(--bg-surface);border:1px solid var(--border);border-radius:99px;padding:1px 7px 1px 5px;transition:background var(--t-slow),border-color var(--t-slow),color 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var(--ease-spring);font-family:var(--font);white-space:nowrap}.it-chip:hover{background:var(--bg-hover);color:var(--text-1);transform:translateY(-1px)}.it-chip:active{transform:scale(.95)}.it-chip.active{background:var(--accent-soft);color:var(--accent);border-color:color-mix(in srgb,var(--accent) 30%,transparent);font-weight:500}.it-sec-search-wrap{display:flex;align-items:center;gap:6px;background:var(--bg-surface2);border:1px solid var(--border);border-radius:var(--radius-sm);padding:5px 10px;color:var(--text-3);transition:background var(--t-slow),border-color var(--t-slow)}.it-sec-search{flex:1;font-size:12.5px;font-family:var(--font);color:var(--text-1);background:none;border:none;outline:none}.it-sec-search::placeholder{color:var(--text-3)}.it-save-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.it-selected-summary{display:flex;align-items:center;gap:5px;flex:1;min-width:0;flex-wrap:wrap}.it-save-btn{padding:6px 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var(--t)}.kb-item-header:hover{background:var(--bg-hover)}.kb-item-left{display:flex;align-items:center;gap:7px;flex:1;min-width:0}.kb-icon{color:var(--text-3);display:flex;flex-shrink:0;transition:transform .2s var(--ease-spring),color var(--t)}.kb-item-header:hover .kb-icon{transform:scale(1.1);color:var(--accent)}.kb-title{font-size:12.5px;font-weight:500;color:var(--text-1);text-align:left;transition:color var(--t-slow);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.kb-item-right{display:flex;align-items:center;gap:6px;flex-shrink:0}.kb-item-right .chip{text-transform:capitalize}.kb-chevron{color:var(--text-3);display:flex;transition:transform .2s var(--ease-spring)}.kb-item.expanded .kb-chevron{transform:rotate(180deg)}.kb-body{padding:10px 12px 12px;border-top:1px solid var(--border);transition:border-color var(--t-slow);animation:fadeUp .2s var(--ease-out) both}.kb-body p{font-size:12px;color:var(--text-2);line-height:1.6;margin-bottom:4px;transition:color 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var(--t-slow)}.sop-content pre{font-family:var(--mono);font-size:11.5px;background:var(--bg-surface2);padding:8px 10px;border-radius:var(--radius-sm);margin:6px 0;white-space:pre-wrap;transition:background var(--t-slow)}.dr-section{display:flex;flex-direction:column;gap:11px}.dr-title{font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--text-2);display:flex;align-items:center;gap:6px;transition:color var(--t-slow)}.dr-title svg{opacity:.6}.dr-muted{color:var(--text-3)}.note-area{width:100%;font-size:12.5px;font-family:var(--font);color:var(--text-1);background:var(--bg-surface2);border:1px solid var(--border);border-radius:var(--radius-sm);padding:10px 12px;resize:none;outline:none;line-height:1.6;min-height:96px;scrollbar-width:thin;scrollbar-color:var(--border-med) transparent;transition:border-color var(--t),background var(--t-slow),color var(--t-slow),box-shadow var(--t)}.note-area:focus{border-color:var(--accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--accent) 12%,transparent)}.note-area::placeholder{color:var(--text-3)}.note-area::-webkit-scrollbar{width:6px}.note-area::-webkit-scrollbar-thumb{background:var(--border-med);border-radius:6px}.note-area::-webkit-scrollbar-track{background:transparent}.note-submit-btn{width:100%;padding:8px 12px;border-radius:var(--radius-sm);font-size:13px;font-weight:500;font-family:var(--font);background:var(--accent);color:#fff;border:none;display:flex;align-items:center;justify-content:center;gap:6px;transition:background var(--t),opacity var(--t),transform .15s var(--ease-spring)}.note-submit-btn:hover:not(:disabled){background:var(--accent-h);transform:translateY(-1px)}.note-submit-btn:active:not(:disabled){transform:scale(.98)}.note-submit-btn:disabled{opacity:.4;cursor:not-allowed}.action-list{display:flex;flex-direction:column;gap:7px}.action-btn{display:flex;align-items:center;gap:9px;width:100%;padding:10px 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var(--ease-spring)}.action-btn:hover{background:var(--bg-hover);border-color:var(--border-med);transform:translate(3px)}.action-btn:active{transform:scale(.98)}.action-escalate:hover{border-color:var(--chip-high-text);color:var(--chip-high-text);background:var(--chip-high-bg)}.action-resolve:hover{border-color:var(--chip-chat-text);color:var(--chip-chat-text);background:var(--chip-chat-bg)}.action-pending:hover{border-color:var(--chip-call-text);color:var(--chip-call-text);background:var(--chip-call-bg)}.action-btn.action-disabled{opacity:.5;cursor:not-allowed;position:relative}.action-btn.action-disabled:hover{transform:none;background:var(--bg-surface);border-color:var(--border);color:var(--text-1)}.dr-coming-soon{opacity:.4}.csat-badge{display:inline-flex;align-items:center;gap:3px;font-size:10.5px}.csat-success{display:flex;align-items:center;gap:6px;font-size:12.5px;color:var(--chip-chat-text);background:var(--chip-chat-bg);padding:8px 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var(--t)}.claims-order-item:hover{border-color:var(--accent);background:var(--accent-soft)}.claims-order-item.claims-order-cancelled{opacity:.6}.claims-order-main{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.claims-order-name{font-weight:600;font-size:13px;color:var(--text-1)}.claims-order-total{font-weight:600;font-size:13px;color:var(--chip-chat-text)}.claims-order-meta{display:flex;gap:6px;font-size:11px;color:var(--text-3)}.claims-cancelled-badge{color:var(--chip-high-text);background:var(--chip-high-bg);padding:1px 6px;border-radius:4px;font-size:10px}.claims-products-header{padding:10px 12px;background:var(--bg-surface2);border-radius:var(--radius-sm);margin-bottom:10px}.claims-checkbox-label{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--text-2);cursor:pointer}.claims-checkbox-label input{width:15px;height:15px;accent-color:var(--accent)}.claims-products-list{display:flex;flex-direction:column;gap:6px;max-height:240px;overflow-y:auto}.claims-product-item{display:flex;align-items:flex-start;gap:10px;padding:10px 12px;border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer;transition:all var(--t)}.claims-product-item:hover{border-color:var(--border-med)}.claims-product-item.selected{border-color:var(--accent);background:var(--accent-soft)}.claims-product-item input{width:15px;height:15px;accent-color:var(--accent);margin-top:2px;flex-shrink:0}.claims-product-info{flex:1;min-width:0}.claims-product-title{display:block;font-size:12.5px;font-weight:500;color:var(--text-1);margin-bottom:3px}.claims-product-meta{display:flex;gap:10px;font-size:11px;color:var(--text-3);flex-wrap:wrap}.claims-product-sku{font-family:var(--mono);color:var(--text-2)}.claims-step-footer{display:flex;justify-content:space-between;align-items:center;margin-top:16px;padding-top:14px;border-top:1px solid var(--border)}.claims-selected-count{font-size:12px;color:var(--text-3)}.claims-summary-box{background:var(--bg-surface2);padding:10px 14px;border-radius:var(--radius-sm);font-size:12px;color:var(--text-2);margin-bottom:16px}.claims-field{margin-bottom:16px}.claims-field label{display:block;font-size:12px;font-weight:500;color:var(--text-2);margin-bottom:8px}.claims-options-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}.claims-options-grid.cols-4{grid-template-columns:repeat(4,1fr)}.claims-option-btn{padding:8px 10px;font-size:11.5px;font-weight:500;color:var(--text-2);background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer;transition:all var(--t);font-family:var(--font)}.claims-option-btn:hover{border-color:var(--border-med)}.claims-option-btn.selected{border-color:var(--accent);background:var(--accent-soft);color:var(--accent)}.claims-toggle-row{display:flex;gap:8px}.claims-toggle-btn{padding:8px 20px;font-size:12px;font-weight:500;color:var(--text-2);background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer;transition:all var(--t);font-family:var(--font)}.claims-toggle-btn:hover{border-color:var(--border-med)}.claims-toggle-btn.selected{border-color:var(--accent);background:var(--accent);color:#fff}.claims-error{font-size:12px;color:var(--chip-high-text);background:var(--chip-high-bg);padding:8px 12px;border-radius:var(--radius-sm);margin-bottom:12px}.action-claim:hover{border-color:#f59e0b;color:#f59e0b;background:#f59e0b1a}.action-row{display:flex;align-items:stretch;gap:8px;position:relative;animation:actionRowIn .25s var(--ease-out) both}@keyframes actionRowIn{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.action-row .action-btn{flex:1;min-width:0}.action-row-check{-webkit-appearance:none;-moz-appearance:none;appearance:none;width:20px;height:20px;flex-shrink:0;align-self:center;border:1.5px solid var(--border-med);border-radius:6px;background:var(--bg-surface);cursor:pointer;position:relative;transition:all .18s var(--ease-out)}.action-row-check:hover{border-color:var(--accent);background:var(--accent-soft);transform:scale(1.06)}.action-row-check:checked{background:var(--accent);border-color:var(--accent);box-shadow:0 2px 6px #5b4fe84d}.action-row-check:checked:after{content:"";position:absolute;left:5px;top:1px;width:6px;height:11px;border:solid #fff;border-width:0 2px 2px 0;transform:rotate(45deg);animation:checkPop .22s var(--ease-spring)}@keyframes checkPop{0%{opacity:0;transform:rotate(45deg) scale(.4)}60%{opacity:1;transform:rotate(45deg) scale(1.15)}to{opacity:1;transform:rotate(45deg) scale(1)}}.action-row.is-checked .action-btn{border-color:var(--accent)!important;background:var(--accent-soft);color:var(--accent-text)}.combined-cta{display:flex;align-items:center;gap:12px;padding:10px 12px;margin-top:4px;border-radius:10px;background:linear-gradient(135deg,var(--accent) 0%,#7466F0 100%);color:#fff;box-shadow:0 6px 18px -6px #5b4fe88c,0 2px 6px -2px #5b4fe859;animation:ctaSlide .32s 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dotted var(--border-med)}.claims-reason-chip{font-size:10px;padding:3px 7px;background:var(--chip-high-bg);color:var(--chip-high-text);border-radius:4px;white-space:nowrap;font-weight:500}.claims-warehouse-chip{font-size:10px;padding:3px 7px;background:var(--bg-surface2);color:var(--text-2);border-radius:4px;font-weight:500}.claims-bool{font-size:11px;font-weight:500}.claims-bool.yes{color:var(--chip-chat-text)}.claims-bool.no{color:var(--text-3)}.claims-cell-date{font-size:11px;color:var(--text-3)}.claims-cell-actions{display:flex;justify-content:center}.tracker-table-row,.tracker-table-header{min-width:0}.tracker-table-row>*,.tracker-table-header>*{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:block}.tracker-table-row>.claims-cell-customer,.tracker-table-row>.claims-cell-order{white-space:normal;overflow:visible}.tracker-table-row>.claims-cell-customer 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srgb,var(--accent) 12%,transparent)}.form-input::placeholder{color:var(--text-3)}.lookup-found-badge{font-size:11px;color:var(--chip-chat-text);font-weight:500;margin-left:6px;animation:fadeIn .2s ease both}.form-error{font-size:12px;color:var(--chip-high-text);background:var(--chip-high-bg);padding:7px 10px;border-radius:var(--radius-sm);animation:fadeUp .15s ease both}.create-multi-notice{display:flex;align-items:center;gap:8px;padding:10px 12px;background:#fef3c7;border:1px solid #fbbf24;border-radius:var(--radius-sm);font-size:12px;color:#92400e;margin-bottom:8px}.create-multi-notice svg{flex-shrink:0;color:#f59e0b}.create-customer-list{display:flex;flex-direction:column;gap:6px;max-height:180px;overflow-y:auto}.create-customer-option{display:flex;align-items:center;justify-content:space-between;padding:10px 12px;background:var(--bg-surface2);border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer;font-family:var(--font);transition:all var(--t);text-align:left}.create-customer-option:hover{border-color:var(--accent);background:var(--accent-soft)}.create-customer-info{display:flex;flex-direction:column;gap:2px}.create-customer-name{font-size:13px;font-weight:500;color:var(--text-1)}.create-customer-meta{font-size:11px;color:var(--text-3)}.create-customer-stats{font-size:11px;color:var(--text-2);font-weight:500}.modal-footer{display:flex;align-items:center;justify-content:flex-end;gap:8px;padding:14px 18px;border-top:1px solid var(--border);transition:border-color var(--t-slow)}.modal-cancel{padding:7px 14px;border-radius:var(--radius-sm);font-size:13px;font-weight:500;font-family:var(--font);color:var(--text-2);border:1px solid var(--border);background:var(--bg-surface);transition:background var(--t),color var(--t),transform .12s var(--ease-spring)}.modal-cancel:hover{background:var(--bg-hover);color:var(--text-1);transform:translateY(-1px)}.modal-cancel:active{transform:scale(.97)}.modal-submit{padding:7px 16px;border-radius:var(--radius-sm);font-size:13px;font-weight:500;font-family:var(--font);color:#fff;background:var(--accent);border:none;display:flex;align-items:center;gap:6px;transition:background var(--t),transform .15s var(--ease-spring)}.modal-submit:hover:not(:disabled){background:var(--accent-h);transform:translateY(-1px)}.modal-submit:active:not(:disabled){transform:scale(.97)}.modal-submit:disabled{opacity:.5;cursor:not-allowed}.api-error-banner{background:var(--chip-high-bg);color:var(--chip-high-text);font-size:12.5px;padding:10px 20px;border-bottom:1px solid color-mix(in srgb,var(--chip-high-text) 20%,transparent);transition:background var(--t-slow),color var(--t-slow);animation:fadeDown .2s ease both}svg.spinning{animation:spin .8s linear infinite}*{scrollbar-width:thin;scrollbar-color:var(--border-med) transparent}.ch-issue-row{display:flex;align-items:center;gap:5px;padding-left:48px;margin-top:5px;flex-wrap:wrap;animation:fadeIn .2s ease both}.ih-issue-row{display:flex;align-items:center;gap:4px;margin-top:5px;flex-wrap:wrap}.topbar{overflow:visible}.status-wrap{overflow:visible}.status-menu{position:absolute;top:calc(100% + 6px);right:0;left:auto;z-index:500;min-width:140px}.customer-header{overflow:visible}.ch-right,.status-wrap{overflow:visible;position:relative}.status-menu{position:absolute;top:calc(100% + 4px);right:0;left:auto;z-index:999}.detail-left,.topbar{overflow:visible}.topbar-right{overflow:visible;position:relative}.status-menu-fixed{position:fixed;background:var(--bg-surface);border:1px solid var(--border-med);border-radius:var(--radius);overflow:hidden;z-index:9999;min-width:150px;box-shadow:0 4px 24px #0000001f;transition:background var(--t-slow);animation:slideDown .15s var(--ease-out) both}.portal-dropdown{position:fixed;background:var(--bg-surface);border:1px solid var(--border-med);border-radius:var(--radius);overflow:hidden;z-index:99999;min-width:150px;box-shadow:0 8px 32px #00000026;transition:background var(--t-slow);animation:slideDown .15s var(--ease-out) both}@keyframes orbFloat{0%,to{transform:translateY(0) scale(1)}50%{transform:translateY(-20px) scale(1.04)}}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:#fff;position:relative;overflow:hidden}.login-bg-orb{position:absolute;border-radius:50%;filter:blur(80px);pointer-events:none;opacity:.5}.login-orb-1{width:500px;height:500px;background:color-mix(in srgb,var(--accent) 15%,transparent);top:-100px;left:-100px;animation:orbFloat 8s ease-in-out infinite}.login-orb-2{width:400px;height:400px;background:color-mix(in srgb,var(--accent) 10%,transparent);bottom:-80px;right:-80px;animation:orbFloat 10s ease-in-out infinite reverse}.login-orb-3{width:300px;height:300px;background:color-mix(in srgb,#5DCAA5 12%,transparent);top:50%;right:20%;animation:orbFloat 12s ease-in-out infinite 2s}.login-card{background:var(--bg-surface);border:1px solid var(--border-med);border-radius:20px;width:400px;max-width:calc(100vw - 32px);position:relative;z-index:1;animation:fadeUp .5s var(--ease-out) both;overflow:hidden}.login-header{display:flex;align-items:center;gap:12px;padding:28px 32px 24px}.login-logo-mark{width:38px;height:38px;border-radius:10px;background:var(--accent);flex-shrink:0;position:relative;transition:transform .3s var(--ease-spring)}.login-logo-mark:hover{transform:rotate(-8deg) scale(1.1)}.login-logo-mark:after{content:"";position:absolute;top:7px;right:7px;bottom:7px;left:7px;border-radius:4px;border:2px solid rgba(255,255,255,.75)}.login-brand{display:flex;align-items:baseline;gap:7px}.login-brand-name{font-size:20px;font-weight:600;color:var(--text-1);letter-spacing:-.4px;transition:color var(--t-slow)}.login-brand-thin{font-weight:300}.login-brand-version{font-size:10px;font-weight:500;padding:2px 7px;border-radius:20px;background:var(--accent-soft);color:var(--accent-text);letter-spacing:.05em;text-transform:uppercase}.login-divider{height:1px;background:var(--border);transition:background var(--t-slow)}.login-body{padding:28px 32px 24px;display:flex;flex-direction:column;gap:16px}.login-title{font-size:22px;font-weight:500;color:var(--text-1);letter-spacing:-.5px;transition:color var(--t-slow);animation:fadeUp .4s var(--ease-out) .1s both}.login-subtitle{font-size:14px;color:var(--text-2);line-height:1.5;margin-top:-8px;transition:color var(--t-slow);animation:fadeUp .4s var(--ease-out) .15s both}.login-domain-pill{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:500;padding:5px 12px;border-radius:20px;background:var(--accent-soft);color:var(--accent-text);border:1px solid color-mix(in srgb,var(--accent) 20%,transparent);width:fit-content;animation:fadeUp .4s var(--ease-out) .2s both}.login-domain-dot{width:6px;height:6px;border-radius:50%;background:var(--dot-active);box-shadow:0 0 0 2px color-mix(in srgb,var(--dot-active) 25%,transparent)}.login-btn-area{margin-top:4px;animation:fadeUp .4s var(--ease-out) .25s both;display:flex;justify-content:center}.login-loading{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--text-2);padding:10px 0;transition:color var(--t-slow)}@keyframes rotate{to{transform:rotate(360deg)}}.login-spinner{width:16px;height:16px;border:2px solid var(--border-med);border-top-color:var(--accent);border-radius:50%;animation:rotate .7s linear infinite;flex-shrink:0}.login-error{display:flex;align-items:center;gap:8px;font-size:12.5px;color:var(--chip-high-text);background:var(--chip-high-bg);padding:10px 14px;border-radius:var(--radius-sm);animation:fadeUp .2s ease both}.login-error-icon{width:18px;height:18px;border-radius:50%;background:var(--chip-high-text);color:#fff;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}.login-footer{padding:14px 32px;border-top:1px solid var(--border);font-size:11.5px;color:var(--text-3);text-align:center;transition:border-color var(--t-slow),color var(--t-slow)}.app-shell{padding:10px;gap:10px;background:var(--bg-app);box-sizing:border-box}.sidebar{border-radius:14px;border:1px solid var(--border);overflow:hidden;flex-shrink:0}.main-area{border-radius:14px;border:1px solid var(--border);overflow:hidden;background:var(--bg-surface);min-width:0}.main-body{display:flex;flex:1;overflow:hidden;min-height:0;gap:10px;padding:10px;background:var(--bg-app);box-sizing:border-box}.list-column{width:416px;min-width:360px;flex-shrink:0;border-radius:12px;border:1px solid var(--border);background:var(--bg-surface);overflow-y:auto;transition:border-color var(--t-slow),background var(--t-slow);scrollbar-width:thin;scrollbar-color:var(--border-med) transparent}.detail-column{flex:1;min-width:0;overflow:hidden;border-radius:12px;background:var(--bg-app);display:flex;align-items:stretch;justify-content:center}.detail-panel{display:flex;width:100%;height:100%;overflow:hidden;gap:10px;animation:fadeIn .2s ease both}.detail-left{flex:1;min-width:0;display:flex;flex-direction:column;gap:10px;overflow:hidden;border:none}.customer-header{background:var(--bg-surface);border-radius:12px;border:1px solid var(--border);padding:18px 20px;flex-shrink:0;overflow:visible;transition:background var(--t-slow),border-color var(--t-slow);animation:fadeUp .2s var(--ease-out) both}.detail-tabs{background:var(--bg-surface);border-radius:12px 12px 0 0;border:1px solid var(--border);border-bottom:none;padding:0 12px;flex-shrink:0;display:flex;gap:4px;transition:background var(--t-slow),border-color 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var(--border)}.detail-right{overflow-y:scroll;scrollbar-gutter:stable}.detail-right::-webkit-scrollbar{width:4px}.detail-right::-webkit-scrollbar-track{background:transparent}.detail-right::-webkit-scrollbar-thumb{background:transparent;border-radius:4px}.detail-right:hover::-webkit-scrollbar-thumb{background:var(--border-med)}.detail-right{width:328px;min-width:300px;padding-right:2px}.detail-right{overflow-y:auto;scrollbar-gutter:auto;margin-right:0}.main-body{padding-right:10px}.sv2-shell{display:flex;height:100vh;overflow:hidden;background:var(--bg-app);transition:background var(--t-slow)}.sv2-sidebar-user{display:flex;align-items:center;gap:10px;padding:14px 16px;margin:10px 10px 0;background:var(--accent-soft);border-radius:var(--radius);transition:background 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var(--t-slow)}.sv2-res-fill{height:100%;background:linear-gradient(90deg,var(--accent),#9b6ff7);border-radius:99px;transition:width .6s var(--ease-out)}.sv2-sidebar-bottom{display:flex;align-items:center;justify-content:space-between;padding:12px 16px;border-top:1px solid var(--border);margin-top:auto;transition:border-color var(--t-slow)}.sv2-theme-btn{width:32px;height:32px;border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;background:var(--bg-hover);color:var(--text-2);border:none;cursor:pointer;transition:background var(--t),color var(--t)}.sv2-logout-btn{font-size:12px;color:var(--text-3);background:none;border:none;cursor:pointer;font-family:var(--font);padding:4px 8px;border-radius:var(--radius-sm);transition:color var(--t),background var(--t)}.sv2-logout-btn:hover{color:var(--chip-high-text);background:var(--chip-high-bg)}.sv2-main{flex:1;display:flex;flex-direction:column;overflow:hidden;min-width:0}.sv2-topbar-title{font-size:15px;font-weight:700;color:var(--text-1);letter-spacing:-.3px;transition:color var(--t-slow)}.sv2-topbar-date{font-size:11px;color:var(--text-3);transition:color var(--t-slow)}.sv2-topbar-right{display:flex;align-items:center;gap:10px}.sv2-refresh-btn{display:flex;align-items:center;gap:6px;padding:6px 14px;border-radius:var(--radius-sm);border:1px solid var(--border);font-size:12.5px;font-weight:500;color:var(--text-2);background:var(--bg-surface);cursor:pointer;font-family:var(--font);transition:background var(--t),border-color var(--t),color var(--t)}.sv2-refresh-btn:hover{background:var(--bg-hover);color:var(--text-1);border-color:var(--border-med)}.sv2-body{flex:1;overflow-y:auto;padding:24px 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svg{width:16px;height:16px}.sv2-kpi-val{font-size:28px;font-weight:800;letter-spacing:-1px;font-variant-numeric:tabular-nums;line-height:1;color:var(--text-1);margin-top:24px;margin-bottom:5px;transition:color var(--t-slow)}.sv2-kpi-label{font-size:11px;color:var(--text-3);font-weight:500;letter-spacing:.01em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;transition:color var(--t-slow)}.sv2-section{display:flex;flex-direction:column;gap:14px;align-self:flex-start;width:100%}.sv2-section-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;flex-wrap:wrap}.sv2-section-title{font-size:13.5px;font-weight:700;color:var(--text-1);display:flex;align-items:center;gap:8px;transition:color var(--t-slow)}.sv2-section-sub{font-size:11.5px;color:var(--text-3);margin-top:1px;transition:color var(--t-slow)}.sv2-filter-badge{background:var(--accent-soft);color:var(--accent);font-size:11px;font-weight:600;padding:2px 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var(--ease-out),transform .12s var(--ease-out)}.ui-tip.show{opacity:1;transform:translate(-50%) translateY(0)}@keyframes chEditIn{0%{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:none}}@keyframes popIn{0%{opacity:0;transform:translateY(-4px) scale(.97)}to{opacity:1;transform:none}}.ch-swap{animation:chEditIn .2s var(--ease-out) both}.ch-edit-label{font-size:11.5px;color:var(--text-2);align-self:center;flex-shrink:0}.ch-edit-channel{max-width:140px}.ch-edit-form>.ch-edit-input{animation:fadeUp .26s var(--ease-out) .03s both}.ch-edit-form .ch-edit-row>.ch-edit-input:nth-child(1){animation:fadeUp .26s var(--ease-out) .07s both}.ch-edit-form .ch-edit-row>.ch-edit-input:nth-child(2){animation:fadeUp .26s var(--ease-out) .1s both}.ch-edit-actions{animation:fadeUp .26s var(--ease-out) .13s both}.ch-subject-edit{animation:chEditIn .2s var(--ease-out) both}.em-pop{animation:popIn .14s var(--ease-out) both;transform-origin:top 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2px}.eod-controls{display:flex;align-items:center;gap:10px;margin-bottom:18px;flex-wrap:wrap}.eod-lbl{font-size:12px;color:var(--text-2)}.eod-card{display:inline-block;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;box-shadow:0 1px 3px #1111100f;animation:fadeUp .25s var(--ease-out) both}.eod-title{font-size:14px;font-weight:600;color:var(--text-1);padding:14px 18px 12px}.eod-table{border-collapse:collapse;font-size:13px;width:100%}.eod-table th,.eod-table td{padding:10px 16px;text-align:left;color:var(--text-1);white-space:nowrap;border-bottom:1px solid var(--border)}.eod-table th:not(:last-child),.eod-table td:not(:last-child){border-right:1px solid var(--border)}.eod-table thead th{background:#d7e8c8;color:#2c5016;font-weight:600;border-bottom:1px solid #bcd4a6}[data-theme=dark] .eod-table thead th{background:#27500a;color:#c0dd97;border-bottom-color:#1c3a06}.eod-table tbody tr:nth-child(2n){background:var(--bg-surface2)}.eod-table .eod-num{text-align:right;font-variant-numeric:tabular-nums}.eod-table .eod-total td{font-weight:700;background:var(--bg-surface2);border-top:1.5px solid var(--border-med)}[data-theme=dark] .eod-table .eod-total td{background:#1e1d1a}.themed-select-menu{overflow:visible;max-height:none}.themed-select-search{width:100%;box-sizing:border-box;padding:7px 10px;margin-bottom:4px;border:1px solid var(--border);border-radius:6px;font-size:13px;font-family:var(--font);background:var(--bg-surface2);color:var(--text-1);outline:none}.themed-select-search:focus{border-color:var(--accent);box-shadow:0 0 0 3px color-mix(in srgb,var(--accent) 12%,transparent)}.themed-select-opts{max-height:240px;overflow-y:auto;scrollbar-width:thin}.themed-select-empty{padding:9px 10px;font-size:12.5px;color:var(--text-3);text-align:center}.rail-divider{height:1px;background:var(--border);margin:8px 14px}.tracker-view{flex:1;min-height:0;overflow:auto;padding:16px 20px;animation:viewIn .18s var(--ease-out) both}.bulk-upload-bar{display:flex;align-items:center;gap:16px;justify-content:space-between;flex-wrap:wrap;padding:13px 16px;margin-bottom:16px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:0 1px 2px #1111100a}.bulk-upload-info{display:flex;flex-direction:column;gap:2px;min-width:0}.bulk-upload-title{font-size:13.5px;font-weight:600;color:var(--text-1)}.bulk-upload-sub{font-size:12px;color:var(--text-2)}.bulk-upload-actions{display:flex;gap:8px;flex-shrink:0}.bulk-page{max-width:760px}.bulk-help{margin-top:16px;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);padding:16px 18px;box-shadow:0 1px 2px #1111100a}.bulk-help-title{font-size:12.5px;font-weight:600;color:var(--text-1);margin-bottom:10px}.bulk-help-cols{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}.bulk-col{font-family:var(--mono);font-size:11.5px;padding:3px 9px;border-radius:6px;background:var(--bg-surface2);color:var(--text-2);border:1px solid var(--border)}.bulk-col.req{background:var(--accent-soft);color:var(--accent-text);border-color:color-mix(in srgb,var(--accent) 25%,transparent);font-weight:600}.bulk-help-note{font-size:12px;color:var(--text-2);line-height:1.55}.bulk-help-result{margin-top:10px;font-size:12.5px;color:var(--dot-active)}